What is KukiMuki?
KukiMuki is an online casino at kukimuki.com. From one account you can play slots, jackpot games and live casino tables, then open promotions, the loyalty programme and the VIP club.
The site is a pirate adventure built around the games: missions, a reward shop, cashback offers and daily events. Play in the browser on a computer, or install the free web app on your phone. You must be 18 or older.
KukiMuki is a brand of Metaface Limited. kukimuki.com is licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence No. ALSI-202507031-FI2. Start with the games catalogue. The rules for play, bonuses and personal data are in the Terms and Conditions and the Privacy Policy.
Where can I find games?
Answers about games, accounts, payments, bonuses and the rules at KukiMuki. Open the linked page for the current conditions.
KukiMuki is an online casino. The games catalogue is where you browse slots, jackpot games and live casino tables, then open a game from its card. Categories and providers narrow the list; a game can be missing in some countries because the provider does not offer it there.
The same account works in a desktop browser and on a phone. You do not need a second registration to play on another device. If a game does not load, refresh the page, try another browser, or write to support with the game name and the time you tried to open it.
How do I create an account?
Open Sign up and complete the form with your own details. You must be 18 or older. Read the Terms and Conditions and the Privacy Policy before you create the account: those pages are the rules for play, bonuses and personal data.
Use an email address you can open, and a password you do not reuse on other sites. After registration, sign in with those details. Do not share the password, and do not create an account for someone else.
How do I sign in or reset my password?
Open Sign in and enter the email and password for your existing account. If two-factor authentication is on, the form also asks for the one-time code from your authenticator app. An invalid code or a wrong password stops the sign-in; check both before you try again.
If you have forgotten the password, use Forgot password on the sign-in page. KukiMuki sends a reset link to the account email. Check the spam folder if it does not arrive, and choose a new password from Security once you are back in. Support cannot send you the old password.
How can I change the language?
Open the language selector in the site menu and choose a language. English is the default. The choice applies to public pages that have a translation, including the games catalogue, promotions and this FAQ when that language has been published.
A page without a translation stays in English. It is not replaced with a partial or machine-written page. If you expected a translation and still see English, that language version has not been published yet.
Where can I read about promotions and bonuses?
Open Promotions and read the offer you want before you take part. The offer page states who can join, which games count, and any wagering or time limit. A welcome offer, cashback or another promotion applies only as that page describes it. Where the site publishes a cashback promotion, the stated rate can be up to 25%; the exact rate and the games that qualify are on the offer, not in this FAQ.
If you already have an active bonus or mission, accepting another one can cancel the current bonus balance or the current mission prize. The site asks you to confirm that switch. Read the confirmation before you accept. Bonus play can also be restricted until the offer conditions are met.
How does the loyalty programme work?
The loyalty programme page explains how play can earn points, how missions work, and how rewards are redeemed. The programme is presented as a reward shop with 300+ loyalty rewards, including treasure-style rewards, free spins and bonuses as you progress. What you can claim still depends on your points and on what the shop lists at that moment.
Signed-in players open missions and the shop from the loyalty area. Points are not cash. Spending them on a reward follows the rules shown for that item. If the shop says you do not have enough points, keep playing under the programme rules or choose a smaller reward.
What is the VIP club?
The VIP page describes the pirate VIP club: ranks, exclusive bonuses and rewards for players who progress. VIP uses the same KukiMuki account. You do not register a second profile.
Perks that are not written on the VIP page are not part of the published programme. Check that page for how ranks are presented, and check your account for the rank you currently have. A higher rank does not change the terms of a promotion you already accepted.
How do I use KukiMuki on a phone?
The mobile app is a free web app installed from kukimuki.com. There is no store fee and no separate subscription. KukiMuki is not listed in the Apple App Store or on Google Play. The iOS app page and the Android app page repeat the install steps.
On iPhone or iPad, open kukimuki.com in Safari, tap Share, then Add to Home Screen. Safari is the browser that supports this. If you opened the site in Chrome, Firefox, or an in-app browser, copy the link into Safari first. On Android, open the site in Chrome and use Install app or Add to Home Screen from the browser menu.
The home-screen icon uses your existing login. Balance, active bonuses, loyalty points, mission progress and game history stay on that account. Slots, jackpots and live tables that you can open on the website are available in the web app.
How do deposits work?
Sign in and open the cashier. The methods you see depend on your country, and each method shows its own minimum, maximum and any extra fields. Follow those limits. A method that is missing, under review, or not available on your device cannot be forced through another button. Apple Pay is offered only on iOS.
For crypto, the cashier shows your personal wallet address, the network, and the minimum. Send at least that minimum on the network shown. Depending on the network, confirmation can take up to about five minutes. You can leave the page; the site sends a notification when the funds arrive. If a deposit fails, check the amount, network and address, then try again or email support with the time and method.
How do withdrawals work?
Withdrawal options appear after your first deposit. They depend on your country and on the payment method, and they can differ from the method you used to deposit. You may need to verify your identity and the payment method before a withdrawal is paid. An unverified account, an unverified source of funds, or an unverified payment method can block the payout until the check is finished.
Bank transfers can take longer on weekends and public holidays because the banks process them more slowly. Daily and per-operation limits shown in the cashier apply to that request. You can follow the status in transaction history. A withdrawal that is already being processed cannot always be cancelled.
Why am I asked to verify my account?
Verification checks that the account is yours and, when a withdrawal needs it, that the payment method is yours. Open Verification in your account and upload the documents the form requests. Use the document type asked for, in a format the form accepts, and make the details readable.
While the crew reviews the files, the status stays pending. You are notified when the check finishes. If a file is rejected, the status explains that the document was not accepted; upload a new copy instead of sending the same file again. Play and deposits can continue while a review is open, but withdrawals can wait until verification is complete.
How do I keep my account secure?
Set a password you do not use elsewhere, and change it from Security when you need to. You can turn on two-factor authentication with an authenticator app. Sign-in then needs the one-time code as well as the password. Keep the recovery details of that app; without them, a lost phone makes the next sign-in harder.
Do not store the password on a shared computer, and do not send it to anyone who asks, including people who claim to be support. Support will not ask for your password or your 2FA codes. Email support@kukimuki.com from the address on the account if you think someone else has signed in.
Where is the responsible gaming information?
You must be 18 or older to register and play. The Responsible Gaming page explains how to keep play under control. Gambling should stay entertainment. If it stops feeling that way, stop and use the controls on the account.
Signed-in players can set limits from Limits, including a break from play. A limit applies after you save it. The page confirms when the new limits are stored. Limits do not cancel a promotion you have already accepted; the promotion terms still apply to that bonus.
How can I contact support?
Email support@kukimuki.com. The site describes player support as available around the clock. Include the email on the account, what you were trying to do, and, for a payment, the method, amount and time. That is enough for the crew to find the transaction without asking you for a password.
Partnership questions go to the affiliate programme, to partners@kukimuki.com, or to @affkukimuki on Telegram. Affiliate terms are separate from the player terms on kukimuki.com.
Who operates KukiMuki and where are the rules?
KukiMuki is a brand name of Metaface Limited, a company registered in Belize under registration No. 000048317, at Sea Urchin street, San Pedro Town, Ambergris Caye. kukimuki.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence No. ALSI-202507031-FI2, for games of chance and wagering.
The Terms and Conditions and the Privacy Policy are the pages that govern the account, bonuses and personal data. The cookie notice on the site explains which cookies are used for the service and for analytics. Access can be refused from some countries and from some IP addresses. If the site says your country or address is not available, the cashier and games will not open there.