General Terms and Conditions

Last Updated: 04 October 2025

1. Introduction & Key Definitions

1.1 These Terms & Conditions (the “Terms” or “General Terms”) govern your access to and

use of the remote gaming and betting services (the “Services”) provided on

www.kukimuki.com (the “Website”).

1.2 Definitions.

• Access Device – any device used to access the Website (e.g., computer, mobile,

tablet, console, smart TV).

• Bonus Terms – the specific terms governing any promotion, bonus or special offer.
• Game Rules – the rules applicable to each game or betting product as published on

the Website or in the game interface.

• Player Account – an account opened by you with the Operator for using the

Services.

• Privacy Policy – the privacy policy published on the Website and forming part of

these Terms.

• Supervisory Authority – the competent authority of the Autonomous Island of

Anjouan (Union of the Comoros) responsible for licensing and supervising remote

gaming under our Licence No. ALSI-202507031-FI2.

• Website – the domain www.kukimuki.com, including subdomains and related

pages.

1.3 Acceptance. By creating a Player Account, using the Website, playing any game or

placing any bet, you confirm that you have read and agree to these Terms, the Privacy

Policy, the Cookie Policy, the Game Rules, and the Bonus Terms (where applicable).

1.4 Language & Precedence. The Terms are drafted in English. Translations may be

provided for convenience; in case of inconsistency, the English version prevails.

1.5 Electronic Communications. You agree to receive communications electronically.

Where permitted by law, you waive requirements for handwritten signatures.

1.6 Currencies. The main operating currency is EUR. Other currencies may be offered;

currency conversion is performed against EUR at our or our provider’s rate at the time of

conversion.

2. Contracting Parties & Licence

2.1 These Terms form a binding agreement between you (the “Player” or “you”) and

Metaface Limited (Reg. No. 000048317), registered address: Sea Urchin Street, San

Pedro Town, Ambergris Caye, Belize (the “Operator”, “we”, “us”, “our”).

2.2 Remote gaming services on the Website are operated under Anjouan Licence No.

ALSI-202507031-FI2 issued by the Supervisory Authority of the Autonomous Island of

Anjouan (Union of the Comoros).

2.3 The payment processing are managed by RR Invest LP (reg.No. SL024485), with

registered address at: 5 South Charlotte Street, Edinburgh, United Kingdom, EH2 4AN,

United Kingdom. The company is owned by Metaface limited

3. Changes to the Terms

3.1 We may amend these Terms from time to time. The current version is always available

on the Website and shows a “Last Updated” date.

3.2 Material Changes. We will provide reasonable advance notice (e.g., at least 7 days)

of material changes via on-site notice and/or email. Changes take effect on the stated

effective date. If you do not accept the changes, you may close your account and withdraw

available lawful funds.

3.3 Your continued use of the Services after the effective date constitutes acceptance of the

updated Terms.

4. Opening a Player Account

4.1 Eligibility. You must: (a) be at least 18 years old or the legal gambling age in your

jurisdiction (whichever is higher); (b) register for personal use only; (c) provide accurate,

complete and current information.

4.2 One Account Policy. Only one account per person, household, IP address or

device is permitted. Duplicate accounts may be closed.

4.3 Your Responsibility. You are responsible for ensuring that using the Services is lawful

in your jurisdiction. Access from Restricted Jurisdictions is prohibited (see Section 10).

4.4 Self-Exclusion. You may request self-exclusion at any time via support@kukimuki.com or through the Responsible Gambling tools on the Website.

4.5 By registering on the website you confirm that you do not have any gambling addiction related problems and do not have any accounts blocked due to gambling addiction at any website of the Metaface. In case you have an account blocked due to gambling addiction problems at registration moment or your account has been blocked at any time after at any platform of Metaface, you must inform the Website support team before depositing.

5. Verification & Anti-Money Laundering (AML)

5.1 We conduct identity and compliance checks, which may include ID, proof of address,

payment method ownership, liveness/selfie, source of funds (SoF) and source of

wealth (SoW).

5.2 Until verification is completed, we may restrict deposits, play or withdrawals.

5.3 Underage Gambling. Accounts of persons below the legal age will be closed; bets

voided; winnings forfeited; lawful deposits returned to the original payment method where

feasible.

5.4 Misuse & Fraud. Providing false or misleading information, multi-accounting, or

bypassing self-exclusion may result in suspension or closure. Unlawfully obtained

funds/winnings may be confiscated; lawful balances are returned to the original payment

source where legally and operationally feasible.

6. KYC Policy (CDD/EDD Triggers)

6.1 Customer Due Diligence (CDD) is performed: (a) on first withdrawal (regardless of

amount); (b) when cumulative deposits reach USD 10,000 (or equivalent); (c) on

detection of suspicious or unusual activity.

6.2 Enhanced Due Diligence (EDD) applies to PEPs, high-risk jurisdictions, complex or

large transactions, or where risk indicators are present. We may request additional

information (including SoF/SoW) and may suspend transactions until checks are complete.

6.3 We may refuse or reverse transactions where verification fails or where legally required.

6.4 All personal data is processed in accordance with our Privacy Policy.

7. Account Security

7.1 You must keep your login credentials secure and not share them.

7.2 Transactions after a successful login with your credentials are presumed authorised. If

you promptly notify us of suspected compromise, we will freeze the account, investigate,

and void/restore affected transactions where appropriate.

7.3 Two-Factor Authentication (2FA) is available and strongly recommended.

8. Deposits, Withdrawals & Processing

8.1 Deposits.

• Minimum deposit: €20 (or equivalent).
• We charge a fixed €1 processing fee for each deposit, except for cryptocurrency transactions. Third-party or bank fees may also apply.

8.2 Withdrawals

Minimum withdrawal: €25 (or €50 for bank transfers).

Maximum withdrawal limits: €5,000 per day, €15,000 per week, €30,000 per month (or equivalent).

For newly registered customers, withdrawal limits may be temporarily adjusted on an individual basis during the initial account activity period, in accordance with internal risk management and verification procedures.

Fees: The first (1) withdrawal per day is free. Starting from the second (2nd) withdrawal on the same day, a €2 fee applies to each additional withdrawal.

8.2.2 No refund can be completed once the alleged deposit, including any bonuses or its parts has been played using the Company Services.

8.2.3 Any refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction. Company has the right to withhold from alleged deposit all fees and charges applied by payment provider.

8.2.4. The Company has the right to suspend game account until the identity of the Player Account User is adequately verified in accordance with applicable KYC and AML regulations. The Player agrees to provide, upon the Company’s request, valid identification documents or other certified information as required by applicable law.

8.3 Withdrawal Reviews (Risk-Based AML). Wagering requirements do not apply to non-bonus deposits. We may conduct AML reviews before payouts. If required documents are not provided, we may return funds to the original payment method or hold them pending completion of checks, as permitted by law.

8.4 High-Value Withdrawals. Withdrawals > €10,000 or total balances > €50,000 mayrequire additional review and up to 7 business days.

8.5 Payment Method Ownership. Payment methods must be personal and in your name.

Joint or corporate methods require documentary proof of authority. We may refuse

withdrawals to third-party or unverified methods.

8.6 Chargebacks & Returns.

Unfounded chargebacks are prohibited. In case of a chargeback we may temporarily suspend the account, request documents, and recover direct costs. Lawful balances may be returned to the original payment method.

8.7 Withdrawal of Non-Played Funds.

We reserve the right to charge a processing fee equal to the Company’s actual costs for withdrawals of funds that have not been put into play.

The processing fee will not apply once the Player has wagered at least:

(a) 40% of the last deposit on Casino games (slots & RNG table games);

(b) 100% of the last deposit on Sports betting;

(c) 100% of the last deposit on slot games when a bonus has been wagered;

(d) 300% of the last deposit on live casino games.

If the Player requests a withdrawal before reaching the applicable wagering thresholds, the Company may deduct the processing fee from the withdrawal amount. The fee will not be charged where prohibited by law.

9. Bonuses & Promotions

9.1 Each promotion is governed by its Bonus Terms published with the offer. Material terms

(e.g., wagering, caps, expiry, game weighting, max bet) are displayed clearly in the offer.

9.2 Wallet Logic.

• Real money stakes first by default; winnings from real-money stakes are credited

to real balance.

• When a bonus is active, bonus funds stake after real funds; winnings from

bonus stakes accrue to bonus balance until wagering is completed.

• A sticky bonus (non-withdrawable principal) applies only where explicitly stated in

the relevant Bonus Terms.

9.2.1 Sports Betting Restriction During Active Casino Bonus

While any bonus that carries wagering requirements is active (including any bonus balance), access to the Sportsbook is restricted. Sports betting is not permitted while a casino bonus is active. In order to place sports bets, the Player must first cancel any active casino bonus.

9.3 Abuse. Bonus or promotion abuse (e.g., multi-accounting, risk-free betting, exceeding limits, delaying rounds, circumventing provider restrictions) may lead to cancellation of bonuses, voiding of unlawful winnings and account action proportionate to the breach. This includes, without limitation, placing sports bets during an active casino bonus period and subsequently cancelling the bonus in order to convert sports winnings into withdrawable funds.

9.4 Game Weighting/Exclusions. Certain games or categories may have weighting or

may not count toward wagering. The restricted/weighted list is maintained and updated on

the Website.

9.5.1 Company reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by Company under regular circumstances. Company reserves the right to disable any user account from loyalty system / bonuses / cashback.

9.5.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. Company has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure. The minimum deposit to get bonus unlocked is €20 or other currency equivalents, excluding the cases when other minimum deposit amount is specified in Terms&Conditions of the chosen bonus. T&C of different bonuses may differ, please read T&C every time you choose a bonus.

9.5.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Free spins must be used while bonus is active. If you refuse bonus, complete bonus wagering requirements or bonus is expired, then any winnings from free spins will be canceled. The same rule applies to bonus games in slots.

9.5.4. The maximum amount of money to be won from a special no deposit free spin bonus and gameplay with mentioned bonus funds is 200 EUR or any other currency equivalent. Any winnings exceeding 200 EUR without making a real money deposit will be void and will be kept by Company. Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 100 EUR. The customer proceeds to play other games and wins 300 EUR, totally 400 EUR in the Company cashier. In this case the customer has exceeded the cap of 200 EUR winnings, 200 EUR will be available for withdrawing and 200 EUR will be kept by Company. Maximal bet for no deposit free spins is 2 EUR or 2 USD or its equivalent. This rule applies to non-depositors.

9.5.5. The maximum bet/stake from any balance in any game/provider (slots, poker, roulette, live games) when having an active bonus is limited and indicated before accepting a bonus, on the Bonus banner under “i". If you exceed the max. bet limitation while wagering bonus money, the system will automatically cut your bonus balance to your last deposit amount, and it will be returned to your balance at the moment when wagering process should be complete. If a player is betting more than allowed per bet with an active bonus, it classifies as bonus abuse.

9.5.6. Company reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.

9.5.6.1 Bonuses may not be available for several countries.

9.5.6.2 Bonuses are not available for players with duplicate accounts

9.5.7. If a player or a group of players are abusing casino bonuses Company has the right to void issued bonus.

9.5.8 Games have varying levels of contribution toward the wagering requirements and can be read below: Slot machines: 100%* All blackjack games: 0% All roulette games: 0% All baccarat games: 0% All Jackpot games: 0% Video poker: 0% Punto banco: 0% Oasis poker: 0% Texas hold’em poker: 0% Casino hold’em: 0% All other games: 0% Live dealer games: 0% The following games do not contribute towards the wager requirements: All slots with RTP 97.5% and more, Agent Jane Blonde, Agent Valkyrie, Alchymedes, Alchemist’s gold, Art of the heist, Astro Legends: Lyra and Erion, Avalon, Avalon II, Baker’s Treat, Baron Samedi, Battle Royal, Beautiful Bones, Berryburst MAX, Bikini Party, Blaze of Ra, Blood Suckers, Blood Suckers 2, Tornado: Farm Escape, Book of Oz, Bookie of Odds, Break Da Bank, Break Da Bank Again, Break Da Bank Again Respin, Castle Builder, Castle Builder II, Cazino Cosmos, Cazino Zeppelin, Cool Buck, Craps, Carnival Queen, Crystal Crush, Crystal Rift, Cupid Strike 2, Dark Joker Rizes, Dark Vortex, Da Vinci’s Treasure, Dead or Alive, Dead or Alive 2, Devil’s Delight, Divine Forest, Double dragons, Dragon Dance, Dragon Ship, Dwarf Mine, Eggomatic, Extra Chilli, Eye of the Kraken, Forbidden Throne, Forsaken Kingdom, Falcon Hunters, Fruit Warp, Fruits Deluxe, Gems Odyssey, Gems Odyssey 92, Golden Legend, Golden Owl Of Athena, Happy Halloween, High Society, Holiday Season, Holmes and the Stolen Stones, Hot Ink, Hugo 2, Icy gems, Immortal Romance, Jackpot Raiders, Jade Butterfly, Jammin’ Jars, Jammin’ Jars 2, Jingle Spin, Jack Hammer 2, John Hunter and The Tomb of the Scarab Queen, John Hunter and the Aztec Treasure, Jokerizer, Joker 6000, Jurassic Park, Kingmaker, Le Kaffee Bar, Lemur Does Vegas, Let’s Get Ready To Rumble, Lucky Angler, London Hunter, Magic of Sahara, Magic Oak, Marching Legions, Max Quest: Wrath Of Ra, Medallion, Medusa, Mega Joker, MegaBoy, Merlins Millions, Mighty Kong, Mines of Gold, Minotaurus, Moon Princess, Mount of Olympus – Revenge of Medusa, Multifruit 81, Mystery Joker, Mystery Joker 6000, Mystery, Ninja, Nitro Circus, Opal Fruits, Ozwin’s Jackpots, Pearls of India, Peek-a-Boo – 5 Reel, Penguin City, Pets Go Wild, Pimped, Playboy, Pretty Kitty, Pumpkin Patch, Queen of Gold, Rabbit in the Hat, Rage to Riches, Reactoonz, Piggy Riches, Piggy Riches: Megaways, Reel Gems, Wild Nudge, Reel Rush, Reel Rush 2, Reel Steal, Retro Reels slots series (all), Riches of RA, Rise of Olympus, Riders of The Storm, Rise of Merlin, Robin Hood: Shifting Riches, Rockabilly Wolves, Royal Masquerade, Scrooge, Scudamores Super Stakes, Sea Hunter, Secret of the Stones, Steam Tower, Single Deck Blackjack Professional Series, Slotomoji, Spectacular Wheel of Wealth, Spina CoAlada, Stardust, Sugar Pop 2, Summer Splash, Super Fast Hot Hot, Super Fast Hot Hot Respin, Super Wheel, Sweet Bonanza Xmas, Sweet Bonanza, Terminator 2, Texas Hold’em Professional Series, The Final Countdown, The Finer Reels Of Life, The French Roulette, The Wish Master, Three Musketeers, Thunderstruck, Thunderstruck 2, Tomb Raider, Tomb Raider – Secret of the Sword, Tower Quest, Tree of Fortune, Troll Hunters, Turn It Up, Tut’s Twister, Twin Spin, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade – Las Vegas, Vice City Chopper, Vegas High Roller, Victorious, Victorious MAX, Viking Clash, Voodoo, Vikings go Berzerk, Vikings go to hell, Vikings go wild, Viking Runecraft, Village People Macho Moves, Wheel of Wealth, Wheel of Wealth Special Edition, White Rabbit, Who’s the Bride, Wicked Circus, Wild Orient, Wolf Hunters, Wild Turkey, Xmas Joker, Zombie Hoard, Zombies, 1429 Uncharted Seas, 300 Shields.

9.5.9 The maximum amount of money that can be won from a cashback, bonus money, complimentary free spins and other free awards accounts to €1,500 and other currency equivalents. Any winnings resulting from such bonuses exceeding €1,500 will be kept by the Company. Example 1: The player is credited 100 free spins on Book of Dead. The player manages to win €5,000. From the €5,000 €3,500 will be kept by the management and €1,500 will be available for the player to withdraw. Example 2: The player is credited a €50 bonus with x10 wagering. The player proceeds to win €6,500. €5,000 will be kept by the management and €1,500 will be available for the player to withdraw.

9.5.10 The customer acknowledges that bonuses for leveling up will be credited to the customers account and automatically activated. Such bonuses may wagering requirements applied to them. The bonuses may have varying expiration times. If the customer wishes not to receive bonuses the customer must contact the customer support and inquire a bonus block in order not to receive bonuses when leveling up and them not activating. If the bonuses and wins thereof expire and bonus balance burn the casino shall take no responsibility to recoup the lost sum.

9.5.11. It is forbidden to purchase bonus games (free spins etc.) in slots if you have an active bonus, because max bet allowed for an active bonus will be exceeded. If a player is betting more than allowed per bet with an active bonus, it classifies as bonus abuse.

9.5.12. If a player has a bonus balance of less than €10, then the old bonus will be automatically cancelled on a new deposit. The bonus balance will burn out and if the bonus includes Free Spins - they will no longer be available.

9.5.13 Bonus Cancellation with Pending Sports Bets

A casino bonus cannot be cancelled while there are unsettled, pending or open sports bets placed from the Player’s account. If the Player requests bonus cancellation during such period, the cancellation may be delayed until settlement of the relevant sports bets.

9.6. Bonus hunt is strictly forbidden with any active bonuses. Bonus Hunt means collecting bonus features that include free spins in online slots, then closing that slot and opening it after the wagering process of a bonus is completed or bonus is refused. This type of gameplay shall not be permitted unless specifically authorized by the management.

9.7. Any kind of cashback or loyalty reward that our casino may credit to a player is fully owned by the casino. These rewards can be subjected to certain restrictions that are left to the discretion of the casino. In case an account is subjected to a restriction (e.g. new customer, account block, deposit limits, loss limits, etc.), cashback or loyalty cash rewards may be unavailable for that account. Cashback spins and money can be available for active accounts only 72 hours.

9.8. While playing with an active bonus, it is forbidden to engage in activities that give a player a clearly unfair advantage. Such activities include, but are not limited to: - delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements; - leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed; - playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play; - using strategies that take advantage of any software bug or failure.

10. Legal use of Website

10.1 Access to or use of the Website and its Services may be illegal in certain jurisdictions. The Website is not intended for use by persons where betting or gaming is prohibited.

The availability or language of the Website does not constitute an offer or warranty of legality. Users are solely responsible for ensuring compliance with local laws.

10.1.2 Absolute Restriction. No customers will be accepted from the United States of America, France, Netherlands, United Kingdom, Turkey, Russian Federation, Republic of Belarus, Dutch West Indies and Curacao. If player register a game account and make the deposit using VPN services, a deposit refund will not be issued.

10.2 You are responsible for verifying that opening an Account and using the Website are

legal in your jurisdiction and represent that you do so lawfully.

10.3 If it becomes apparent that you reside in or access the Website from a prohibited

jurisdiction, we may immediately close your Account. Any remaining balance may be refunded,

except for deposits made from Restricted Territories, which shall be forfeited.

10.4 Residents of the following countries are not permitted to open Accounts or deposit funds:

Comoros, France, Netherlands, United Kingdom, USA, Afghanistan, Armenia, Belarus,

Curacao, Iran, Iraq, Latvia, Russia, North Korea and Netherlands Antilles.

We reserve the right to amend this list at our sole discretion without prior notice.

10.5 Restricted Jurisdictions - Sports Betting

10.5.1 Sports betting services are not available to persons who reside in, or access the Website from, any of the following countries and territories:

Afghanistan, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Congo (Democratic Republic of the), Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Ireland, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Mali, Martinique, Mauritania, Mauritius, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, North Korea, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Réunion, Russian Federation, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, São Tomé and Príncipe, Senegal, Serbia, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen, Zambia and Zimbabwe.

10.5.2 Individuals from a Sports Betting Restricted Jurisdiction must not place sports bets on the Website. If the Company determines that a sports bet has been placed from a Sports Betting Restricted Jurisdiction, including through the use of a VPN, proxy or other means of concealing location, the Company may void the bet(s) and suspend or restrict the account, as well as void any deposit related.

10.5.3 The Company may amend the list of Sports Betting Restricted Jurisdictions at any time without prior notice.

11. Gaming & Betting Rules

11.1 You are responsible for ensuring that your bets are placed correctly and in accordance

with the Game Rules.

11.2 Once a transaction is accepted and recorded by the game server, it cannot be

cancelled except as provided in these Terms.

11.3 Game outcomes are determined by certified RNGs provided by independent, certified

suppliers. We publish fairness information and certificates on the Game Fairness page.

11.4 Settlement of Sports Bets and Account Status

For sports bets, the Player’s account status at the time the bet was placed (including any active bonuses or wagering requirements) shall apply to the settlement of that bet. The cancellation of a bonus prior to the settlement of a sports bet does not remove or alter any restrictions applicable to winnings resulting from such bet.

11.5 All sports bets placed on second and third category sporting events may be subject to enhanced monitoring and review by the Company or its designated integrity and compliance teams. The Sportsbook cooperates with recognized independent sports integrity organizations, monitoring bodies, and relevant sporting authorities in order to help safeguard the integrity of sporting events. Where the Company identifies, or is notified of, irregular, suspicious, or potentially manipulative betting activity, or where there are reasonable grounds to suspect unsportsmanlike conduct, match-fixing, or other integrity-related breaches in connection with any event, the Company may, in accordance with applicable laws and regulatory requirements:

- temporarily suspend the acceptance of bets on the affected event;

- suspend settlement of the relevant bets while an investigation is conducted; and carry out a review in cooperation with integrity partners or competent authorities.

If, following such review, the event or any related bets are determined to be invalid due to integrity concerns, the affected bets shall be declared void and the relevant stakes refunded, unless otherwise required by law or regulatory instruction.

Where the investigation indicates that a player has engaged in repeated or coordinated suspicious betting activity, or behavior reasonably suggesting fraud, collusion, or manipulation, the Company may apply the measures set out in Clause 10 of these Terms and Conditions, in line with applicable regulatory obligations.

The Company will make reasonable efforts to complete any integrity-related investigation as promptly as possible. The review period shall not normally exceed 30 days, unless extended where required by law, regulation, or a competent authority.

Upon conclusion of the review, the Sportsbook shall notify the player of the outcome. While the Company may be restricted from disclosing detailed reports or third-party materials, it will provide the decision in a clear and transparent manner, subject to legal and regulatory constraints. All actions under this clause shall be taken in good faith, in accordance with applicable laws and regulatory standards.

11.6 We may suspend and/or cancel the participation of your Account in the Services, and/or forfeit and/or confiscate winnings available on your Account if you are found cheating, or if you have employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating our applications and/or software.

12. Remote Gaming: Connectivity & Interruptions

12.1 Online connections may vary and interruptions may occur. You should review Game

Rules before playing and ensure stable connectivity.

13. Technical Failures & Palpable Errors (Fair

Settlement)

13.1 In the event of a malfunction, settlement error or similar issue, we apply fair settlement

based on server logs and information from certified game providers.

13.2 Voids/adjustments are limited to the affected bets only. Erroneously credited funds

may be reversed. A brief explanation is available upon request.

14. Account Closure, Dormancy & Inactivity Fees

14.1 You may close your account at any time by contacting Support Team (Clause 21).

14.2 Dormant Accounts. After 12 months without activity, an account becomes Dormant. We will notify you 30 days in advance of any monthly dormant fee (up to €5) and the fee will not reduce the balance below zero. You may reactivate at any time to stop the fee.

14.2.1 The Company reserves the right to collect fees, surcharges or costs incurred before you cancel Your Account. In the event that Your Account is terminated, suspended or cancelled, no refund will be granted, no other credits (e.g. bonuses, comp point etc) will be credited to you or converted to cash or other form of reimbursement, and you will have no further access to Your Account.

15. Use of Services & Liability

15.1 You are responsible for your Access Device, internet connection and associated costs.

15.2 You agree not to use the Services for fraudulent, collusive, criminal or otherwise

unlawful purposes.

15.3 You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse others, including other users, or behave in this manner towards the Company staff that operate or support the Website.

16. Errors, Corrections & Adjustments

16.1 We may correct obvious mistakes (e.g., mis-settlements, display errors). See Section

13 for fair settlement principles.

16.2 Funds credited in error remain our property and may be reversed.

17. Liability Limits

17.1 The Services are provided “as is”. To the maximum extent permitted by law, we are not

liable for indirect, incidental, punitive or consequential losses.

17.2 Nothing in these Terms excludes liability where such exclusion is unlawful.

18. Breach of Terms

18.1 In case of breach, we may apply proportionate measures, including warnings, bonus removal, account suspension or closure, and recovery of unlawfully obtained funds. This includes attempts to exploit interactions between casino bonuses and sports betting, including placing sports bets during an active casino bonus period or manipulating bonus cancellation timing to bypass applicable restrictions; any resulting winnings may be voided or adjusted in accordance with Sections 13 and 16.

18.2 Lawful balances will be returned to the original payment source where legally andoperationally feasible.

19. Intellectual Property & Security

19.1 All Website content, trademarks and software are protected by intellectual property

laws and may not be used without permission.

19.2 Attempts to attack, hack, inject malware or tamper with the Website are prohibited

and may be reported to authorities.

20. Personal Data & Cookies

20.1 Your personal data is processed in accordance with our Privacy Policy.

20.2 The Website uses cookies and similar technologies; see our Cookie Policy and

Preference Center for details and choices.

21. Communication with the Operator

21.1. Unless a specific method of communication is expressly required elsewhere in these Terms, you may contact our Support Service through the communication channels specified below.

21.2. Live Chat. Live Chat is available 24 hours a day, seven days a week. You should use Live Chat for urgent enquiries concerning access to or use of Your Account, deposits, withdrawals, game availability, bonuses, or other matters requiring prompt assistance.

21.3. Ticket System. The Ticket System should be used for more complex enquiries requiring additional review, investigation, or the involvement of a relevant department, including the Financial, Technical, or any other appropriate department. When submitting a ticket, you must provide all relevant information and supporting documents reasonably required to review and resolve your enquiry.

21.4. If you close a ticket after submitting it, including immediately after its submission, such action shall be deemed a cancellation of the request. The Company will not be required to review or continue processing a closed ticket. If you still require assistance, you must submit a new ticket.

21.5. Responsible Gambling Concerns. If you notice that gambling is having a negative impact on your life or believe that you may have developed a gambling addiction or other gambling-related problems, you must immediately contact the Website Support Service through Live Chat or the Ticket System.

21.6. Email. Where these Terms expressly require a request or notification to be submitted by email, it must be sent to support@kukimuki.com.

21.7. You are responsible for using the appropriate communication channel specified in these Terms. The Company shall not be responsible for any delay or failure to process a request submitted through an email address or communication channel that is not designated for customer support.

22. Complaints & ADR

22.1 Stage 1 – Internal. Submit complaints to complaints@kukimuki.com. We will

acknowledge within 1 working day and aim to resolve within 14 days (extensions

notified where complex).

22.2 Stage 2 – Escalation. If unresolved, you may escalate to the Supervisory Authority

(Anjouan) and/or to an independent ADR body. Links and instructions are provided on our

Complaints & ADR page.

22.3 Disputes on game outcomes are resolved by reference to server outcomes and

certified provider data.

23. Governing Law & Jurisdiction

23.1 These Terms are governed by the laws of the Autonomous Island of Anjouan.

23.2 Disputes are subject to the courts of Anjouan, without prejudice to your right to submit

a complaint to the Supervisory Authority or to use ADR as set out in Section 21. (If we

adopt an arbitration route, the ADR page will specify the applicable arbitration rules and

seat.)

24. Assignment, Force Majeure & General

24.1 We may assign or transfer our rights and obligations under these Terms; you may not

assign your rights without our consent.

24.2 We are not liable for delay or failure caused by events beyond our reasonable control

(force majeure).

24.3 If any provision is invalid or unenforceable, the remainder remains in force

(severability).

24.4 Failure to enforce a right does not constitute a waiver.

24.5 These Terms, together with the Privacy Policy, Cookie Policy, Game Rules and

Bonus Terms, constitute the entire agreement between you and us.

25. Contact

Support: support@kukimuki.com

Complaints: complaints@kukimuki.com

Postal: Metaface Limited, Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize

Footer Disclosure (for implementation on all pages)

www.kukimuki.com is owned and operated by Metaface Limited (Reg. No. 000048317),

Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.

Licensed and regulated by the Government of the Autonomous Island of Anjouan, Union

of the Comoros, under Licence No. ALSI-202507031-FI2.

Links: Terms & Conditions • Privacy Policy • Cookie Policy • Responsible Gambling •

Complaints & ADR.